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Customer Support

Elevate your customer support with live video guidance and seamless integration. Optimize resources and add meaning to support for a better customer experience.

Guide your customers with live video

Improve service and conversational experience with integrated video conferencing for excellent customer support. Visualise problems, share screens and communicate face-to-face for a flawless and efficient service

 

Troubleshooting with video meeting showing user manual and instruction video by agent

 

Optimize your resources with a seamless integration

Eyeson allows having all the data and communication in one place and converges multiple audiovisual and data sources into a single video stream processed in the cloud to unburden your system.

  • Connect with customers at any time and from anywhere
  • Screencast or show documents
  • Record and archive sessions

SCHEDULE A MEETING WITH AN EXPERT

Schedule

Custom video layouts for customer support

Eyeson API enables merging any live media, data and participants in real-time into a single video and audio stream. This allows the integration of nearly every media stream directly into video meetings while letting developers configure the best-fitting layout for each use case.

  • Live Participants: Support Agents, Clients
  • Live Data & Media: Live Mobile Video, Tutorial Videos, Recorded Sessions, Instructions, User Manuals, Technical Data Files
  • Back- & Foreground Layer: Individual Corporate Design, Suitable Layouts
  • Example Use Case: Troubleshooting with Live Video

participants, data, media, background, foreground all merged into one stream

 

qr code on printer to directly connect client with an agent via video call

 

Use Case

Direct connection via QR code

Shortens the connection route between customers and support technicians and improves service and conversational experience with integrated video conferencing. Customers just have to scan a QR code to access the virtual meeting room in their standard browser.

Protect your data

Your video meetings are both secure and private, it's important to choose an API with the right features and measures for protecting your data. 
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Key Benefits

How you benefit

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[ 00110001 ] Synchronized Conferencing
[ 00110001 ]Synchronized Conferencing

Everything is synchronized: videos, streams, data streams, events allow full situation awareness.

Everybody sees the same thing at the same time.

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[ 00110010 ] Fully Customizable
[ 00110010 ]Fully Customizable

The white label interface offers a fully customizable interface, one face to the customer and clients.

Top video calling functionality without the operational overhead.

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[ 00110011 ] Low Bandwidth & CPU
[ 00110011 ]Low Bandwidth & CPU

Less than 2 MBit/s per client is needed, no installation and full support for every device.

Impress with excellent video & audio quality on all devices.

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[ 00110100 ] Integration in Minutes
[ 00110100 ]Integration in Minutes

Create a meeting in one line of code & use our templates to build video solutions within minutes.

Code smarter, not harder.

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[ 00110101 ] Session-based Pricing
[ 00110101 ]Session-based Pricing

Simple pricing & licensing, just pay for the time you use our service. Free API key for testing.

Reduce development costs and focus on creating great services.

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[ 00110110 ] Full Compliance
[ 00110110 ]Full Compliance

Meet country specific requirements, GDPR compliant, choose server location/provider.

Peace of mind for privacy and security.

Need more Info?

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