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Data Protection Information

Last updated: Jan 30, 2023


The protection of your personal data is important to us. We, eyeson GmbH, FN 344239i, Herrengasse 3, 8010 Graz, Austria, are responsible for data processing. Therefore, when using personal data, we comply with all regulations of the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) and strive for the best possible transparency.

We process your personal data according to the principles of legality, good faith, transparency, accuracy, purpose limitation, data minimization and storage duration limitation.

This data protection information applies to all services, websites and applications operated by us.

This privacy information does not apply to websites, applications or mobile platforms that are not linked to this privacy statement or operated by third parties. In these cases, we refer to the privacy policies published on these websites, applications or mobile platforms.


If you have any questions, our internal contact persons for data protection are at your disposal; they can be reached at


2.1. Purpose and legality

We process personal data exclusively for the provision and use of our applications and services. The following legal bases come into consideration:

2.1.1. Fulfilment of contractual obligations pursuant to Art 6 para. 1 lit b GDPR

The processing of personal data is necessary to be able to use the offered video meeting services and apps. We need your data to create personalized accounts and to invoice the license fees, among other things.

Aims of the data processing:

The processing is carried out for the purpose of creating personalized accounts, to be able to assign the respective licensees and the payments of the license fees.

Categories of data:

  • First name
  • Last name
  • E-mail address
  • E-mail addresses of team members for team licensing
  • Password, only if the registration is not done via third-party providers like Facebook or Google

If you do not want to provide the data, the conclusion of the contract and thus the full use of the video meeting services may be impossible under certain circumstances. Any existing contract can no longer be executed under these circumstances and may have to be terminated.

2.1.2. Consent pursuant to Art. 6 para. 1 lit a GDPR

We process certain data only with your express consent, such as your profile picture or your position in the company.

Aims of the data processing:

These processing operations are carried out for the purposes of further personalizing your personal account or simplifying the use of the mobile app.

Categories of data:

  • Profile Picture
  • Position within the company
  • Company size
  • Location
  • Contact details when using the mobile app.

You will be asked for the appropriate consent before the respective processing

A given consent can be revoked at any time. The revocation can be given both in writing and verbally. You can also delete the information mentioned in your account yourself and thus revoke your consent.

2.1.3. Safeguarding legitimate interests in accordance with Art 6 (1) lit f GDPR

The processing of personal data is within the scope of our legitimate interest in adapting our services to customer-specific requirements, developing them further and securing them against attacks.

Aims of the data processing:

The processing activities are carried out for the purpose of storing the customer-specific account settings and to be able to further develop the services on the basis of customer use. In addition, anonymous data is processed to improve security and to protect against attacks.

Categories of data:

  • Server log files,
  • IP-address,
  • App-Versions,
  • Operating System,
  • Modell Versions,
  • Language Settings,
  • Regional Settings
  • Statistical data on user behavior.

You have the right to object to the processing of such data. In the event of an objection, we would like to point out that it may not be possible to use all functions and contents of the services to the full extent and that personalized settings may not be saved.

2.1.4. Content of the video meetings

There is no automatic saving of video or audio data from video meetings. However, it is possible for participants in the video meeting to record them and thus save them. They can also send messages in video meetings, upload content in video meetings, and take snapshots. All users are responsible for compliance with data protection and copyright regulations.

2.2 Receiver

Recipients of the personal data are employees of eyeson GmbH, who require this data to fulfill contractual obligations and to safeguard legitimate interests.

Depending on the purpose of the processing, we will pass on your data to order processors commissioned by us, if this is necessary for us to fulfill the respective task. When selecting our contract processors, we make sure that they comply with the provisions of data protection law and have entered into agreements with the contract processors to ensure that your personal data is processed confidentially and carefully.

  • A1 Exoscale:
    We use the cloud solution of A1 Exoscale with locations exclusively within the EU for handling the video meetings
  • FastSpring:
    We use the payment service provider FastSpring to process the payment of royalties. FastSpring receives your payment information to process the payments.
  • Hubspot:
    We use Hubspot as support for our sales activities in order to record customers interested in our product (leads) or to submit offers and invoices. Hubspot receives your e-mail address, name and address.
  • SendGrid:
    We use SendGrid email delivery system to verify email addresses during user sign-up, password reset or an account deletion process. SendGrid receives your e-mail address.

2.3. Storage duration limitation

The personal data is stored for the period of the business relationship and beyond in accordance with the statutory retention periods. In this respect, we are subject to storage obligations under the following laws:

  • Company Code (UGB),
  • Federal Fiscal Code (BAO),
  • General Civil Code (ABGB),

After the termination of the business relationship, all your personal data will be irrevocably deleted after 6 months. Irrespective of this, video meeting recordings and snapshots as well as meeting rooms and their history can be deleted at any time by authorized users (room owner or room member).


The website is operated by eyeson GmbH as the person responsible for data protection. In the following, we inform you about the personal data which we process within the scope of this website. The use of the website is basically possible without providing personal data.

3.1. Purpose and legality

We process your personal data for the provision of our websites. The following legal bases come into consideration:

3.1.1. Legitimate interest under Art. 6 para. 1 lit f GDPR

We process the personal data collected on this website in the form of log data on the legal basis of our overriding legitimate interest in accordance with Art. 6 Para. 1 letter f GDPR, which is to achieve the following purposes:

  • Provision, development and improvement of this website,
  • Creation of usage statistics,
  • Detection, prevention and follow-up of attacks on the website.

3.1.2. Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on your terminal device until you delete them. They enable us to recognize your browser on your next visit. If you do not wish this, you can set up your browser to inform you about the setting of cookies and to allow this only in individual cases. If you deactivate cookies, the functionality of our website may be limited.

a) Functional Cookies

We process functional cookies (session cookies and permanent cookies) on the basis of the exception in § 96 paragraph 3 Telecommunications Act. Your consent is not required.

Session cookies are used to display our website content to you.

Permanent cookies are used to improve user-friendliness, e.g. to be able to save the language selection you have chosen and to be able to display our website in the language you have chosen during your next visit.

b) Analysis Tools

We process the data within the scope of your express consent in accordance with § 96 para. 3 Telecommunications Act to achieve the stated purposes for the improvement of our web presence. You can give your consent to use the analysis tools via our cookie banner. You can control the setting of cookies (functional cookies, analysis cookies) as well as their storage duration via the settings of your browser.

You can revoke your consent at any time by deleting all or individual cookies in the browser settings. If you revoke your consent or change the browser settings so that cookies are no longer stored, we will not be able to recognize you if you return to our website.

In the event of revocation, we would like to point out that it may not be possible to use all functions and contents of the website to the full extent.

Purpose of the processing:

The processing of your data serves web usage analysis purposes, in particular, to compile reports on website activities and thus to improve our website.

  • Matomo
    For the statistical evaluation of the accessed contents, we use our own analysis tool, based on the open-source web analysis service Matomo. The information is only saved after the IP address has been shortened or made anonymous. The shortened IP address, therefore, does not allow any conclusion about you. By using this website analysis tool no personal data is transmitted to third parties. Your data will only be processed on our secure servers and on secure servers of our order processors.

3.2. Storage duration

We store your personal data for a maximum period of 6 months. Longer storage is only carried out to the extent necessary to investigate attacks on our website.


In principle, you have a right to information, correction, deletion and restriction of the processing of personal data by eyeson GmbH.

Complaints can be lodged with the Austrian Data Protection Authority, Barichgasse 40-42,-1030 Vienna,


All eyeson GmbH employees were subjected to secrecy with regard to the information entrusted to them or made known to them within the scope of their work.


Data security is a major concern for us. We have taken all necessary technical and organizational measures to ensure the security of data processing and to process your personal data in such a way that they are protected from access by unauthorized third parties. Our IT infrastructure complies with current security requirements and is regularly checked.