Secure Stream Recording
Experience the Next Level of Data Capture: Secure, Compliant & Scalable Solutions for Every Industry.
Call Recording on Autopilot
Forget about the hassle of hitting 'record' every time – important conversations are automatically saved when specific actions occur, such as screen sharing. All data is securely stored in the cloud, beyond the reach of clients or agents to alter. Furthermore, these recordings are seamlessly integrated into your CRM, linking everything together effortlessly.
It’s like having a smart assistant dedicated to keeping your communications organized and accessible.
Team Coaching & Supervision
Eyeson's Stream Recorder is transforming contact centers by elevating the plateau of service quality. It offers retrospective coaching, allowing for detailed analysis of agent behaviors and workflows through recordings. Additionally, the supervisor mode enables real-time participation in client-agent conversations, ensuring the highest standards of service quality are maintained.
Acting as an invisible assistant, this tool supports agents during calls, facilitating real-time assistance and faster resolution times. It's an invaluable asset for boosting the efficiency and effectiveness of contact center operations.