An unmatched solution for capturing streams across any sector—securely saving your important talks, ensuring compliance with regulations, and allowing you to review interactions as needed. Think of it as your go-to resource for maintaining everything from quality control to team training.
4 Reasons why
Eyeson Stream Recording is the perfect solution for all recording needs.
Seamless Call Recording for Contact Centers
Call Recording on Autopilot
Forget about the hassle of hitting 'record' every time – important conversations are automatically saved when specific actions occur, such as screen sharing. All data is securely stored in the cloud, beyond the reach of clients or agents to alter. Furthermore, these recordings are seamlessly integrated into your CRM, linking everything together effortlessly.
It’s like having a smart assistant dedicated to keeping your communications organized and accessible.
Team Coaching & Supervision
Eyeson's Stream Recorder is transforming contact centers by elevating the plateau of service quality. It offers retrospective coaching, allowing for detailed analysis of agent behaviors and workflows through recordings. Additionally, the supervisor mode enables real-time participation in client-agent conversations, ensuring the highest standards of service quality are maintained.
Acting as an invisible assistant, this tool supports agents during calls, facilitating real-time assistance and faster resolution times. It's an invaluable asset for boosting the efficiency and effectiveness of contact center operations.